Bilingual Support Specialist

Description

Bilingual Support Specialist Role Description

 

Mission:  For over 20 years Administer Justice has stood in the gap to empower vulnerable neighbors with the help of a lawyer and the hope of God’s love through the home of the church.  We exist to invite others to use their gifts to advance God’s kingdom of justice and righteousness.  God’s heart beats for justice for the poor which is the second most prominent theme in the Bible.  Because He cares, so do we.  We demonstrate this by expanding access to Justice and Jesus.   1 in 3 Americans cannot afford an attorney.  In a nation that pledges “liberty and justice for all”, that should not be.  As Christ followers called to Administer true justice (Zechariah 7:9), that must not be.  Together we can change that story.

 

Vision:  Our vision is to see 1,000 Gospel Justice Centers transforming lives in the name of Christ.  Transformation takes place as a trained team of volunteers establish neighborhood Gospel Justice Centers.  Each Center is distinctly biblical, holistic, team-based, neighborhood centered, dignity giving, self-sustaining and leads back to the local church.  The team provides legal, social, and spiritual support though a Justice Champion leader, Community Advocate, Hospitality Specialist, Prayer Champion, Client Intake Specialist, Interpreter, Attorney, Client Advocate and Follow-Up Advocate.  Our logo demonstrates many diverse hands coming together to shine the light of the Holy Spirit into the darkness of injustice.  We multiply impact through volunteers using their gifts to do justice, love kindness and walk humbly with God (Micah 6:8).

 

Values:  No one does justice alone.  God brought you to Administer Justice to use your gifts to advance His kingdom.  We value everyone doing their P.A.R.T. (1 Corinthians 12:12)   We are professional, adaptive, result-oriented, team-players.  We live these values through our work knowing that our boss is Jesus.  We embrace the truth that “Whatever you do, work heartily, as for the Lord and not for men.” Colossians 3:23.   Our values drive us to measure and improve results.  We perform with excellence because we know we will give an account.  This drives us to work through three teams to engage, equip and ensure great outcomes.  As a team we use a model called Traction to align our mission, vision, and values.  We align ourselves around a common desire to get it, want it and have the capacity to do our role.

 

Your Role:  You are the voice of Administer Justice.  As people reach out, you provide direction, guidance, and support. This includes clients, volunteers, donors, and others. Your warm welcome, positive attitude, and calming presence provide encouragement and confidence.  When executed well, fear is reduced because of a prompt response, and hope begins to form.  Joy comes from hearing anxiety reduced and knowing you efficiently and effectively moved people forward toward Gospel Justice.

 

Reports to:  Support Director

 

Location: Work out of our Elgin, IL office.

 

Who You’ll Serve: You primarily serve four groups of people:

• GROUP 1: Neighbors in need.  Legal help is hard to find.  Anxiety runs high.  Whether someone walks into our office, emails, or calls on the phone we want to quickly respond to them in a warm and loving way.  Providing an appointment or an appropriate referral reduces anxiety and plants a seed of hope for our vulnerable neighbors in need.   
• GROUP 2: Volunteers in the field. The AJ Team is not complete without the many volunteers that work hard to help clients access justice in their local communities. You help receive and respond to messages from volunteers looking for support while they are serving.
• GROUP 3: Public.  You will field other inquiries from the public from agencies, churches, attorneys, vendors, volunteers, and others.  Knowing who to connect these individuals with for further assistance serves those who are seeking to connect with the ministry.
• GROUP 4: The National Support Center (NSC) Team. You will serve your team through maintaining a safe and orderly environment.  This includes light cleaning, administrative, and supply support.

 

What you’ll do:  You are part of the Equip Team which is responsible for program service delivery. 

Your role within this team is to:

• Warmly welcome all who contact AJ through answering phones, responding to emails, addressing on-site walk-ins, and any other routes people contact Administer Justice in the quickest and most effective manner of any Christian legal aid in the world;
• Schedule clients for Gospel Justice Centers through our client scheduling system and setting them up in our client documentation system;
• Uphold the ministry’s “dignity giving” & “self-sustaining” distinctives by communicating the importance of collecting a $30 copay from clients who schedule an appointment;
• Use of Daily Task Checklist, including light cleaning, use of helpdesk system and processing mail;
• Provide efficient and helpful support to our volunteers serving across the country;
• Respond to and help resolve inquiries from donors, partner agencies, or others who contact us;
• Work on projects during downtime as directed by the Support Director and Equip Team;
• Bring ideas to supervisor to improve the efficiency & quality of the National Support Center operations.

 

The impact you’ll have:  When done well you will experience joy from:

• Hearing and seeing anxiety reduced when hope is offered by direction given.
• Helping volunteers share the joy of loving neighbors by quickly responding & providing clear direction.
• Helping ensure a safe and orderly environment at AJ’s National Support Center.
• Knowing God is using your gifts to uphold client dignity, support client service, and enhance the ministry through your heart, ideas, and contributions.

 

Success in this role is measured by: 

• Call answer rate/speed during operational hours;
• Time to resolution of support requests; and
• Customer Satisfaction (CSAT) scores.

 

Schedule: This position is full time, 40 hours per week. Monday to Friday 8:30am CST – 5:00pm CST. 

  

Compensation/ benefits:  $17/ hour. Medical insurance, dental insurance, vision insurance, FSA – Medical or HSA, FSA – Dependent Care, 14 paid holidays, 15 PTO days (starting), retirement plan with 3% employer match, and $1,000/year Professional Development stipend.    

 

Please submit your resume and answers to the questions in the application administerjustice.bamboohr.com/careers/29 by Sunday 10/01/2023 11:59pm CST.

 

Thank you for your interest in this role! 

Requirement

Skills and qualifications:

• In a growing, energetic relationship with Jesus & aligned with Administer Justice’s Statement of Faith.
• Exceptional heart for service, able to guide others in this heart for deeper ministry impact.
• Proficiency with online applications for email, communication, client scheduling, client documentation.
• Experience answering and routing high volume phone calls, emails, and chats.
• Enjoy working with others in order to ensure great outcomes for the ministry.
• Fluency in English and Spanish.